CalTex

Environmental Protection and Car Care Products

Claims Customer Service

We Make Filing a Claim
Fast and Easy

For over thirty years, we’ve staked our reputation on quality products, professional support and fast, efficient customer service. We’re proud that the industry acknowledges our achievement in this area with loyalty and lots of return business.

Our customer service representatives are here to help process claims quickly and efficiently while maintaining a customer experience that exceeds the industry standard.

We make the process convenient, offering multiple ways to file a claim. Customers can file through the online claim system or by phone.

Online Claims System:  File a claim online

Email Forms To: claims@ctpc.com

Phone Number: 1-800-707-9292
Select Option 2

Hours: (Listed in Central Time Zone)
Monday – Thursday: 8:00AM – 5:00PM
Friday: 8:00 AM – 4:00PM

Current Reviews

See What Our Customers Are Saying About CalTex

My new car had the tiniest chip that quickly turned into a large crack right in the driver's view. I contacted the dealer about it because I paid for the windshield coverage of my new car, and I'm glad I did! CalTex... Protective Coatings was the company that covered the insurance for the windshield. I contacted them about the issue, sent them photos of the windshield, and within a short time, they had me set up to have my windshield replacement done. The reputable glass company did a great job and had me back on the road in a few hours. With a new car that has a lot of safety gadgets that are connected through the windshield, it is definitely worth getting the insurance, and CalTex Protective Coatings appears to be the best in the business. Their customer service was impeccable by getting the claim processed, scheduling the replacement, and calling back to see if everything was done to my satisfaction.read more
Clarence M.
Great service! They were quick, on time and very helpful. Would absolutely use again
Alex T.
I had Alonzo the plumber at the house today to install several new bathroom and kitchen faucets. He arrived on-time, was polite and professional. The work was done efficiently and he answered all of my questions along... the way. We had spoken several days prior and he gave me a great price for the work. He not only answers the phone, but he is good with texting, as well. I will use him again in the future.read more
Cory H.
Caltex is very easy to work with. They were very prompt. My problem was resolved in a very seamless matter.
Cindy M.
Good job and willing to help out!!
Ronda C.
Great customer service and proactive in resolving requests.
Djojie P.
I was very pleased with CalTex. They responded timely and kept good communication throughout the process. And the work was performed timely and I am greatly satisfied.
Phillip P.
Fast, polite, and made the experience easy to complete.
Mrs.Silvin D.
The reprentatives from CalTex, who processed my application for insurance coverage for windshield crack repair, were professional and responsive. CalTex assigned the repair to Safelight, whose technician completed the... repair on site, and provided important insights on how to prepare the vehicle for best repair results - keep in shade so windshield is cool when repair begins. Overall, an exceptionally satisfied experience. William Tao, Ph.D.read more
William T.
Great work. Quick response, leather technician was very professional and kept up with eta to our house.
Optimum S.
Very easy to work with the product is superior the customer service is absolutely amazing
Rishi P.
Very helpful and flexible with my schedule!
Brenda D.
Patsy at CalTex did an amazing job handling my claim! All credit should go to Patsy!!
Chris C.
Leased my first ever new car in late January. With 3 dogs I figured I better get the fabric protection. I had a few minor stains but then one of the dogs spilled a chocolate milkshake on the back seat. I tried to get... stains out but was unable to. I put in my claim and less than 2 weeks later someone came out to my work parking lot to clean my car. The car looks like brand new again.read more
Donna R.
My claim was handled quickly and fairly. I appreciate the human contact
Lance G.
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